Vendor Agreement

This Vendor Agreement ("Agreement") is between you ("Vendor", "you") and AMBOI MY SDN. BHD. (operating Amboi.my; "we", "us", "the Platform"). It supplements our Terms & Conditions and sets out the specific commitments required of every Vendor on the Platform.

By registering as a Vendor, listing services, or accepting bookings on Amboi.my, you confirm that you have read, understood, and agree to be bound by this Agreement.

1. Onboarding & Verification

1. You will provide accurate business information at registration, including SSM registration number, business address, contact phone, and the owner's identity (NRIC or passport).
2. You will provide a valid Malaysian bank account in the registered business name for payouts.
3. You authorise us to verify the information you provide, including by checking SSM records and contacting your nominated phone or email.
4. Listings will be made available to Customers only after verification is complete and your subscription tier is active.
5. You will keep all registration information current and notify us within 14 days of any material change (e.g. change of bank account, owner, or business address).

2. Listing Standards

1. Truthful descriptions — service titles, descriptions, packages, and pricing must accurately reflect what you will deliver.
2. Original photographs — you must own the rights to all photos uploaded, or have permission to use them. Stock images may not be passed off as your own work.
3. Halal compliance — where applicable to your category (e.g. food, catering), you will hold valid Halal certification and disclose certificate details on request.
4. Pricing transparency — all-in pricing must be displayed; you may not surprise Customers with hidden surcharges after booking.
5. Lead time — you will publish a realistic lead time and only accept bookings within your capacity.
6. The Platform may pause or remove listings that violate these standards, with notice where reasonably possible.

3. Booking Acceptance & Service Level

1. Response window — you must accept or decline new booking inquiries within the Platform's response SLA (default 48 hours, configurable lower if you choose).
2. Auto-accept — if you enable auto-accept, you agree that bookings within your published availability are confirmed without manual review.
3. Repeated late responses may downgrade your listing's "best match" ranking and, in serious cases, result in suspension.
4. No-shows or last-minute cancellations by you (other than for documented force majeure) entitle the Customer to a full refund and may incur a Vendor reliability penalty.

4. Service Delivery

1. You will deliver the service exactly as agreed in the booking — including event date, package, pax, and any special requests accepted.
2. You will use the Platform's delivery status update feature (en-route → arrived → in progress → completed) to keep the Customer informed in real time. Each update triggers a notification to the Customer.
3. You may upload proof of delivery (photos, signed delivery notes) before marking the booking as completed.
4. You will treat Customers and their guests with professionalism and respect throughout.

5. Cancellation Policy

You will publish a cancellation policy on every listing, drawn from the Platform's preset tiers or a custom schedule. Refunds owed under your published policy will be processed by the Platform from the held escrow.

You may change your published policy at any time, but changes apply only to new bookings. Existing bookings remain governed by the policy in force at the time of booking.

6. Dispute Response

1. You will respond to disputes within your published response window (default 48 hours; range 12–168 hours).
2. You will provide truthful evidence (photos, communications, delivery proof) requested by the Platform.
3. If you fail to respond within the window, the dispute is auto-escalated to the Admin mediator and may be decided in the Customer's favour by default.
4. You agree to honour the outcome of mediated disputes, including refunds or re-delivery as decided by the mediator.

7. Escrow & Payouts

1. Customer payments are held in escrow until service delivery is confirmed.
2. After delivery is confirmed (by the Customer or by auto-release after the post-delivery hold window of 3 days), the funds — less Platform commission — are credited to your Vendor Wallet (Sales bucket).
3. You may request payout to your verified bank account on demand. Standard processing is 1–3 business days.
4. Where escrow is partially released under an installment plan, releases follow the agreed schedule.
5. Disputed funds are not released until the dispute is resolved.

8. Platform Commission

The Platform charges a commission on each successful booking. The default rate is 8%, with discounts available on the Standard and Premium subscription tiers. The applicable rate is shown to you in your dashboard before you accept any booking.

9. Reviews & Ratings

1. Customers may leave ratings and reviews only for completed bookings (verified-booking-only policy).
2. You may publish a single response per review.
3. You will not solicit, buy, sell, or coerce reviews. You will not retaliate against a Customer for an honest review.
4. Reviews that contain unlawful content, personal data, or breach our community standards may be removed by the Platform.

10. Staff & Subcontractors

1. You remain responsible for the conduct of any staff or subcontractor delivering the service on your behalf.
2. If you assign a booking to a teammate via the Platform's staff feature, you confirm that teammate has the authority and skills to deliver the service.

11. Code of Conduct

You agree to:

• Communicate respectfully with Customers and Platform staff.
• Comply with Malaysian law, including Rukun Negara's ethical principles.
• Not list or deliver products that are illegal, unsafe, unlicensed, or — where applicable — uncertified-Halal.
• Not solicit Customers to transact off-Platform to avoid commission or escrow.
• Not discriminate against Customers on protected grounds (race, religion, gender, etc.).
• Not use the Platform to send unsolicited marketing to Customers' personal contacts.

12. Customer Data

1. You will use Customer data shared through the Platform solely to fulfil the booking.
2. You will not export, sell, or repurpose Customer data for off-Platform marketing.
3. You will keep any Customer information secure and delete it when no longer needed for the booking, subject to your own statutory record-keeping obligations.

13. Suspension & Termination

1. The Platform may suspend or terminate your account for breach of this Agreement, repeated SLA failures, fraud, or behaviour that endangers other users.
2. You may close your account at any time, provided all in-flight bookings, escrow holds, and Platform fees are first settled.
3. On termination, listings are removed; outstanding payouts owed to you will be released after the post-delivery hold window for any completed bookings.

14. Changes to This Agreement

We may update this Agreement from time to time. Material changes will be communicated to you by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.

15. Contact

• Vendor support: contact@amboi.my
• Data Protection Officer: dpo@amboi.my

By signing up as a Vendor on Amboi.my, you acknowledge that you have read, understood, and accept this Vendor Agreement.