Your earnings on Amboi.my move through three stages: in escrow → available → paid out. Here's the full lifecycle.
1. Money in escrow
When a customer pays for your booking, the money goes into Amboi's escrow account — not yours. Your dashboard shows it as "In escrow".
2. Money becomes available
The escrow releases your earnings (minus the platform fee) when:
- Event date passes + customer confirms delivery, OR
- 3 days after the event date with no complaint (auto-release)
- Dispute resolves in your favour (manual release by admin)
Once released, the money moves to your "Available" balance.
3. Payout to your bank
You can request a payout of your available balance at any time. We process payouts weekly on Mondays for requests submitted by the previous Friday.
Funds land in your bank account within 1-3 business days depending on your bank.
Bank account details
You set up your payout bank account in Vendor → Settings → Payout Settings. We require:
- Bank name (FPX-supported Malaysian banks)
- Account number
- Account holder name (must match your registered business name or SSM-listed director)
Platform fee
The standard platform fee is 12% of the booking subtotal (excluding SST and travel fees). Premium plan subscribers pay 9%; founding vendors locked in at 8%.
You'll see the fee broken out on every booking — there are no hidden charges.
I have funds stuck in escrow longer than expected
Common reasons:
- Customer hasn't confirmed delivery (chase them via the booking thread)
- Open dispute on the booking
- KYC verification expired (renew documents in Vendor → KYC)
If none of these apply, contact support with the booking reference.