KYC ("Know Your Customer") verification unlocks payouts, the Verified badge on your listings, and higher commission tiers. Here's what to upload.
Required documents
| Document | Why we need it |
|---|---|
| SSM business registration | Confirms you're a legal Malaysian business (Sdn Bhd, Enterprise, or LLP). |
| NRIC (front + back) | Of the authorised signatory — typically the registered director or owner. |
| Bank statement | Most recent statement showing the account holder name matching your SSM-listed business. We blur transaction details — we only verify the account name. |
All three are mandatory to receive payouts.
Optional but recommended
| Document | What it unlocks |
|---|---|
| Insurance certificate | Public liability / event insurance — displayed as a trust badge on your listings. |
| Halal certification | JAKIM or state-level cert — required to use the "Verified Halal" badge. |
| Operating licence | Local council licence (e.g. food handling for caterers) — boosts compliance score. |
File format + size
JPG, PNG, WebP, or PDF. Max 8 MB per file. Use clear, well-lit scans — blurry or partial documents get rejected and slow you down.
Review timeline
Standard turnaround is 1 business day. You'll get an email when your documents are approved or if we need a re-upload. While documents are pending, you can list services and receive bookings, but you can't request payouts.
Re-upload after expiry
We warn you 30 days before any document expires. Re-upload before the expiry date to avoid your listings being temporarily hidden from search.