Help Center For Vendors What does each vendor onboarding step do?

What does each vendor onboarding step do?

A walkthrough of the checklist on your first dashboard visit, and why each step matters.


The checklist on your dashboard is the shortest path from "I just signed up" to "I'm receiving bookings". Each step exists because vendors who skip it convert 50%+ less.

1. Complete your business profile

Business name, primary category, service area (states you operate in), and a short tagline. This is what customers see in search results, so it has the highest immediate impact on visibility.

2. Upload KYC documents

SSM, NRIC, and bank statement. See KYC document requirements for the full list. Without these you can't receive payouts, even if customers book you.

3. Add at least one listing

A service (e.g. catering, photography) or a product (e.g. doorgifts). See setting up your first listing for the playbook. Listings need 1 business day for admin approval before going live.

4. Add at least 5 photos to your gallery

The single biggest conversion lever. Real photos of past events — venues, food, products, your team. No stock images.

5. Set your response-time expectation

The auto-reply that goes to customers when they message you outside business hours. A clear "I reply within 4 hours, Mon–Fri 9am–6pm" beats silence.

6. Configure payout bank account

Where your earnings get withdrawn to. Must match your SSM-listed name.

7. Halal status (if applicable)

Declare your halal stance — JAKIM certified, state certified, self-declared, alcohol-free, or non-halal. See halal status explained. This drives a big chunk of search filtering.

What happens when I complete all 7?

The checklist hides itself and your listings become eligible for the New on Amboi carousel on the homepage for 30 days — typically a 3–5x visibility boost in the early window.


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