Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Amboi.my (the "Platform"), operated by AMBOI MY SDN. BHD. ([SSM Registration No.]). By creating an account or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and — if you are a vendor — our Vendor Agreement.

If you do not agree, please do not use the Platform.

1. Definitions

1. "Customer" — an individual, aged 18 or over, registered to plan, book, or pay for an event service.
2. "Vendor" — a Malaysian-registered business listing services on the Platform.
3. "Booking" — a confirmed agreement between a Customer and Vendor for a specific service, date, and price.
4. "Escrow" — funds held by the Platform's payment partner until service delivery is confirmed by the Customer or auto-released after the post-delivery hold window.
5. "Dispute" — a formal complaint opened through the Platform's dispute resolution module.
6. "Subscription Plan" — a Vendor-side tier (Basic, Standard, Premium) governing listing limits and Platform features.

2. General Terms

1. These Terms apply to all users and vendors using Amboi.my in Malaysia.
2. By registering, you agree to comply with all applicable Malaysian laws, including the Consumer Protection Act 1999 and the Personal Data Protection Act 2010.
3. We may update these Terms; significant changes will be communicated by email and in-app notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.
4. All agreements made through Amboi.my are governed by Malaysian law (see §17).
5. Amboi.my values lawful, ethical conduct in line with the principles of Rukun Negara. Activities that violate Malaysian law, public morality, or these Terms will result in account suspension or termination.

3. Eligibility & Account Registration

3.1 Customers

1. You must be at least 18 years old to register as a Customer.
2. You must provide truthful, current, and complete information.
3. You are responsible for maintaining the confidentiality of your password and for all activity under your account.
4. You may not create multiple accounts to circumvent limits, evade suspensions, or commit fraud.

3.2 Vendors

1. You must be a legally recognised business in Malaysia with valid SSM registration.
2. You must provide your SSM number, registered business address, owner identity (NRIC/passport), and bank account details for payouts.
3. Listings go live only after admin verification of your registration documents.
4. You must keep registration details current; lapsed SSM registration may result in suspension.
5. Listings of food items must comply with the relevant Halal certification standards applicable to the cluster/category you operate in. Misrepresentation of Halal status is grounds for immediate termination.

4. Platform Services

Amboi.my provides the following services to facilitate event planning:

• Discovery — search and "best match" ranking by event type, date, location, and guest count.
• Booking — inquiry, vendor acceptance, deposit, escrow-protected payment, delivery, and completion.
• Escrow — funds held by the Platform's payment partner and released to the vendor only after the service is delivered, or auto-released after the post-delivery hold window if no dispute is raised.
• Instalment plans — for eligible bookings above a minimum amount; the Customer's deposit secures the booking and balance instalments fall due against the agreed schedule.
• Dispute resolution — a tri-party module where Customer, Vendor, and (if escalated) Admin mediator review evidence and decide outcomes within the response window.
• Communications — in-platform messaging, transactional notifications, and (where the vendor's plan permits) WhatsApp updates.
• Event management — event profiles, guest lists, RSVP via tokenised WhatsApp invitations.

5. Bookings, Payments & Escrow

5.1 Booking Lifecycle

Inquiry → Vendor acceptance → Deposit paid → Booking confirmed (escrow held) → Service delivered → Customer confirms or auto-release → Vendor payout.

5.2 Approved Payment Providers

1. All payments must be made through the Platform's approved providers (Stripe, Billplz, ToyyibPay, FPX, e-wallets).
2. Payments outside the Platform are strictly prohibited. Such transactions void the Platform's escrow protection and dispute coverage. Amboi.my will not be liable for losses, fraud, or scams resulting from off-Platform payments.
3. Service fees, including any applicable Sales and Services Tax (SST), are disclosed before payment.

5.3 Escrow Protection

1. Customer deposit and balance payments are held in escrow until service delivery is confirmed.
2. If the Customer marks the service as delivered, or the auto-release window expires without a dispute, funds are released to the Vendor (less Platform commission).
3. If a dispute is opened before auto-release, funds remain in escrow until the dispute is resolved.

5.4 Cancellations & Refunds

1. Each Vendor publishes a cancellation policy (Strict / Moderate / Flexible / Custom) on every listing. The applicable refund percentage is calculated against the days-before-event at the time of cancellation.
2. Refunds permitted by the Vendor's policy are processed back to the original payment method.
3. If the Vendor cancels for reasons within their control (e.g. no-show, unfit-for-purpose), the Customer is entitled to a full refund.
4. Where the Customer has consumer-protection rights under the Consumer Protection Act 1999, those rights are not waived by these Terms.

5.5 Platform Commission

Amboi.my charges a platform commission on each successful booking (default 8%, subject to vendor subscription tier discounts). The applicable rate is shown to vendors in their dashboard.

6. Dispute Resolution

Amboi.my provides a structured dispute-resolution process. Customers and Vendors agree to use this process before any external claim:

1. Open — either party may open a dispute against an active booking, attaching evidence (photos, chat logs, delivery proof).
2. Response — the other party has the Vendor's published response window (default 48 hours; range 12–168 hours) to reply with their position and evidence.
3. Resolution — parties may agree on a resolution (full/partial refund, redelivery, replacement). Agreed resolutions are honoured by the Platform.
4. Escalation — if no resolution is reached, the dispute is escalated to the Admin mediator, who reviews evidence and issues a binding decision within 14 days.
5. External recourse — if either party remains unsatisfied, they may seek redress through the Tribunal for Consumer Claims Malaysia or the Malaysian courts, subject to the dispute amount and applicable law.

7. Vendor Responsibilities

1. Order fulfilment — Vendors are solely responsible for delivering services as listed and agreed.
2. Accurate information — listings, photos, packages, and pricing must be truthful and current.
3. Response SLA — Vendors must respond to bookings within the Platform's Service Level Agreement (default 48 hours).
4. Customer support — Vendors must provide reasonable, courteous communication throughout the booking lifecycle.
5. Compliance — Vendors must comply with all applicable Malaysian laws, including tax, food safety, Halal certification (where applicable), and consumer protection obligations.

8. Subscription Plans (Vendors)

Vendors may operate under one of three tiers. Pricing is displayed in the vendor portal and is subject to change with 30 days' notice:

• Basic (free) — entry tier with a small listing limit.
• Standard — expanded listing limit, featured placement, analytics, WhatsApp notifications.
• Premium — top tier with the largest listing limit, multiple featured slots, full analytics, and reduced commission.

Subscription fees are non-refundable except where required by law. Plan downgrades take effect at the end of the current billing cycle.

9. Prohibited Conduct

You must not:

• Use the Platform for unlawful, fraudulent, or deceptive purposes.
• List or sell illegal, unsafe, unlicensed, or — where applicable — non-Halal items in restricted categories.
• Misrepresent your identity, business, or any product/service.
• Solicit users to transact off-Platform to avoid commission or escrow protection.
• Post defamatory, harassing, obscene, or hateful content.
• Scrape, reverse-engineer, or otherwise abuse the Platform's technical infrastructure.
• Manipulate ratings or reviews (including buying, selling, or coercing reviews).
• Attempt to access another user's account or any restricted area of the Platform.

10. Intellectual Property

1. All Platform content (logos, design, software, copy) is the intellectual property of Amboi.my unless otherwise indicated.
2. By uploading content (listings, photos, reviews), you grant Amboi.my a non-exclusive, worldwide, royalty-free licence to host, display, and reproduce that content for the purpose of operating and promoting the Platform.
3. You represent that you own or have the right to upload all content you submit, and that it does not infringe any third-party rights.
4. We will respond promptly to good-faith notices of intellectual-property infringement; please email contact@amboi.my.

11. Limitation of Liability

Subject to applicable law (including the Consumer Protection Act 1999, which we do not seek to limit):

1. Amboi.my is a marketplace facilitating bookings between Customers and Vendors. We are not the seller or provider of the underlying services.
2. To the extent permitted by law, our aggregate liability for any claim arising from your use of the Platform is limited to the amount of Platform commission we received on the booking giving rise to the claim, or RM 500, whichever is greater.
3. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits or reputational harm, except where such liability cannot be excluded under Malaysian law.
4. Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Amboi.my, its affiliates, officers, employees, and agents from any claims, damages, legal fees, or losses arising from your breach of these Terms, your misuse of the Platform, or your infringement of third-party rights.

13. Suspension & Termination

1. You may close your account at any time from Settings → Close account. Pending bookings, escrow holds, and outstanding payments must first be resolved.
2. We may suspend or terminate your account, with or without notice, if you breach these Terms, fail KYC verification, or engage in fraud or activity that jeopardises other users.
3. On termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive (Sections 10–12, 14, 17) will remain in effect.

14. Data & Privacy

Our processing of your Personal Data is governed by our Privacy Policy, which forms part of these Terms.

15. Modifications

We may modify the Platform's features at any time. We will provide reasonable notice for changes that materially affect existing bookings or paid subscriptions.

16. Force Majeure

Neither party is liable for failure or delay in performance due to causes beyond reasonable control, including natural disasters, acts of government, war, civil unrest, internet outages, or pandemic-related restrictions. Bookings affected by force majeure will be eligible for a full refund or rescheduling, at the Customer's option.

17. Governing Law & Jurisdiction

1. These Terms are governed by the laws of Malaysia.
2. The parties agree to attempt amicable resolution and the Platform's dispute-resolution process before pursuing external remedies.
3. Where required, disputes will be resolved in the courts of Malaysia, except where the Tribunal for Consumer Claims has jurisdiction.

18. Contact

Questions or concerns about these Terms may be sent to contact@amboi.my.

By creating an account or using Amboi.my, you acknowledge that you have read, understood, and accept these Terms & Conditions.